FAQ

HOW LONG DO LASH EXTENSIONS LAST?

Some of it will depend on you and the way that you care for your lash extensions, but it all starts with the lash application. Make sure that you go to a reputable salon and lash technician. High-quality lash glue and a good application are the foundation for long-lasting eyelash extensions. On average, salon-applied extensions last from 2-4 weeks. Some people can get 5 weeks or longer out of their extensions. 

WHAT ACTIVITIES/PRODUCTS TO AVOID WITH LASH EXTENSIONS?

1. Avoid oil-based cosmetics, cleansers and makeup removers. They weaken the glue on your eyelash extensions. 
2. Keep your hands away from your extensions as much as possible. You’ll be given a spoolie at your lash appointment. The spoolie is a lash comb to keep your extensions free of lint, or to straighten them if they get tangled. Use it in the morning after you wake up, and before you apply any makeup. If your extensions get tangled, use the spoolie to straighten them – not your fingers.
3. Don’t try to curl your eyelash extensions. They come with a fabulous curl already.
4. Save the facials and saunas for before your lash infill. Excess heat and moisture can weaken the lash glue.
5. Avoid Chlorinated Water. Though lash extensions can get wet after 48 hours of applications, please try to avoid excessive swimming in a chlorinated pool. Putting your face in chlorinated water is not ideal for your falsies.

MY LASH EXTENSIONS ARE FALLING OUT. WHAT CAN BE THE REASON?

1. NATURAL LASH SHED. WEARING MASCARA/ WATERPROOF MAKEUP

Naturally, your lashes shed and are replaced with a new younger lash.  You will lose up to one or more of your natural lashes every single day. This is totally normal and natural.

2. WEARING MASCARA/WATERPROOF MAKEUP

One of the many benefits of extensions is not having to wear mascara.  Mascara can break down the bonds in the adhesive of the extensions.  If you insist on still wearing mascara, make sure to apply it only to the middle of the lash and down to the tip.  Waterproof mascara is even harder to remove.  You can end up tugging the extension out of place when trying to remove it.   

3. OILY SKIN OR OVERLY ACTIVE OIL GLANDS

Having oily skin can be an annoying problem to deal with.  It also can cause problems for lash extensions.  Overly oily skin can break down the glue adhesive, causing the extensions to have difficulty sticking.  In extreme cases of oily skin, lash extensions might not even stick at all.

4. TECHNICIAN ERROR

We like to think that the technician applying our lashes is experienced and knows that she is doing.  However, there is still the possibility for error.  The technician might not have properly glued the lash or did not use enough glue.  She also could have neglected to prep the lash before applying the extensions. At Lashed Doll Beauty we will correct your lash set that you believe may be falling out too soon only if reported within 36 hours of application. Please email us a picture of your lash set to lasheddoll@gmail.com with subject line: Lash Correction

5. PICKING OR RUBBING THE EXTENSION

Sometimes, you just can’t prevent yourself from rubbing your eyes, but excessive rubbing or picking at the extension can loosen the adhesive and cause the extension to fall out.  This can also lead to the loss of your natural lashes too.  If your own lashes are falling out, there won’t be enough natural lashes to apply the extension to – so do not rub!

6. SLEEPING STYLE

All of us have different sleeping positions that make us the most comfortable at night, but those who sleep on their stomachs or in a weird position might have issues with their lash extensions falling out.  Smashing your face into a pillow every night can cause your extensions to bend or rub against the adhesive.

7. NOT CARING FOR THE LASH PROPERLY

While you may be hesitant to touch your extension, if you don’t remove dirt, oil, or debris, you might end up losing the extension.  Not cleaning your extensions can invite infection or inflammation in the hair follicle.  Brushing your extension is also important.  You should brush your lashes with a spoolie, or lash brush, in the morning or after your shower.  Make sure to use gentle strokes when brushing.  Also, clean your spoolie when you’re done!   

8. USING THE WRONG SKINCARE PRODUCTS

Using oily skincare products is a big no-no!  Like oily skin, oily products can break down the adhesive of your extension.

9. LASH STIMULATORS

What’s a lash stimulator? Products like Latisse and Revitalash are considered lash stimulators. They are fantastic products, but do cause your lashes to fall out more quickly because they speed up the growth cycle of your natural lashes. These products may require you to need a fill sooner than you normally would if you didn’t use a lash stimulator. HOWEVER, more lashes will come and they do benefit your overall lash look. We highly recommended using lash stimulators.   

10. MEDICATIONS/VITAMINS

Thyroid medications can change the environment of the lash area, making natural lashes oilier, dryer, or more brittle.  Please be aware that if you are taking this medication, your lashes may respond differently.   If you take vitamins that encourage or stimulate hair growth, your lashes may shed faster.  There also may be other medications that change your body’s chemistry and make lash extensions not stick so great.

11. GETTING THEM WET TOO SOON

It is recommended that you do not get your new lash extensions wet for at least 24-48 hours after they are applied because the glue is still curing.  If you do get your new extensions wet, they can crystalize and cause irritation, which leads to harmful eye rubbing.  After they have fully dried, you are free to swim and workout as usual. 

12. NOT USING AT-HOME CARE

To extend the life of your lashes, we recommend using sealants to coat the lash and glue to help repel oil, dirt, and other things that may break down the glue of your extension.  You want to make sure you maintain your lashes; after all, you just invested money for those extensions!

 

IN STORE PICK UP

We have one retail location in Chicago, Illinois (we wish we could be everywhere!). In store pick ups, exchanges, or purchases can be made at our location within operating business hours of Tuesday - Saturday from 10 AM - 4 PM(sometimes we're open later, just give us a call or text) with the exception of holidays.  If you are unsure about holiday hours please feel free to give us a call and find out! Anyone is welcome to come to our store front to make a purchase and try out some of our products! Please come prepared if you are picking up lashes for your artist (we will not be able to tell what kind of lashes you are wearing by looking at them... maybe one day though!) 

Shipping Time: All packages are shipped out 1-3 business days after your order is placed. Shipping time does not include transit time. Please allow a couple extra days when placing an order to ensure your package gets delivered when you need it. If you place an order for 2-3 day priority shipping or express shipping please remember this is transit time and does not include how long it takes us to process your order here! We would love for everyone to get their packages instantly but due to increasing sales and our hours of operations some packages may take longer to process. We appreciate all your patience with us ! xoxo 

Refunds and Exchanges: For sanitary reasons we cannot accept any returns on product once it has left our office. If your product is defective or damaged we will be happy to work with you to rectify the situation! Please let us know upon receiving the product if this is the case! Should you order too many lashes or the wrong lashes, we are not liable for returning your purchase price. We are committed to 100% quality and cleanliness, and cannot re-sell lashes

International Shipping: We ship to most countries worldwide. International shipping cost is calculated at checkout. If you are unable to complete shipping to your country, please email us at lasheddoll@gmail.com

Currently we only offer international shipping via FedEx. Shipping cost is calculated through FedEx based on the weight of your package.

International Duties and Fees: Lashed Doll Beauty is not responsible for any duties, taxes, or fees associated with importing goods to countries outside the United States. The purchaser is responsible for paying all duties, taxes, and other associated fees for importing their orders. Lashed Doll Beauty does not charge importing fees, these fees are charged to purchasers by their country. Please feel free to contact us with any questions regarding this as we do not want you to be surprised about additional costs when receiving your package from us 

Signature Confirmation: All orders of $50 or more will automatically include a non-optional signature confirmation. If you miss your delivery, please contact your local post office to arrange a new delivery or pickup from the post office. If signature requirements are inconvenient for you, please feel free to shoot us an email and we can send you a signature waiver form!

Contacting Us: For the quickest reply, please email us at lasheddoll@gmail.com or call us at 773-904-7971 or text us at 773-669-0904. Messages received in Instagram and Facebook are checked every 2-3 days. If your question is urgent please email, call, or text and we will reply within 24-48 hours.

 Promoters, Ambassadors, Models: We currently are accepting interests for models, brand ambassadors, or promoters. Please email us: lasheddoll@gmail.co m to inquire.

Wholesale: We currently offer wholesaling of our products. To inquire please email us at lasheddoll@gmail.com with complete order list. MOQ is 100 trays.

Distribution: At this time we are not looking to partner with any salons, lash artists, or retailers as distributors. If you want to recommend or use our product please direct future lash lovers to our website www.lasheddollbeauty.com

Sold Out Items:  If an item you are looking to purchase is out of stock online, it is totally out of stock even in store. Please feel free to keep an eye on our Instagram page @lashed_doll or sign up on the website for our newsletters! Trust us when we say we know how important it is for you to have your products and we do apologize if we are sold out of anything that you need. You will let you be the first to know when we are restocked if you follow the above tips to find out about restock!

Class Info: For group or private classes with NiNi, please call Lashed Doll Beauty at 773-904-7971. If no one answers please leave a message or email us at lasheddoll@gmail.com with the subject line: Lash Training  (Please allow 24-48 hours for a response. Thank you.